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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (2 to 5 business days), and the time it takes your bank to process our refund request (3 to 7 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping & Handling

Shipments within the Continental US:

Orders are sent via UPS Ground. 

Merchandise Total
Continental US
From To UPS Ground
$0 $14.99 $9.95
$15.00 $24.99 $11.95
$25.00 $39.99 $12.95
$40.00 $54.99 $13.95
$55.00 $74.99 $15.95
$75.00 $99.99 $18.95
$100.00 $199.99 $24.95
$200.00 $299.99 $28.95
$300.00 $399.99 $33.95
$400.00 $499.99 $39.95
$500.00 $599.99 $44.95
$600.00 $699.99 $52.95
$700.00 $799.99 $59.95
$800.00 $899.99 $67.95
$900.00 $999.99 $74.95
$1000.00
+
$89.95

Shipments to Alaska and Hawaii:

Shipping and handling rates are calculated at the UPS 2nd Day Air rates and shipped via UPS Ground where available.

Merchandise Total
UPS 2nd Day Air
From To  
$0 $24.99 $40.95
$25.00 $39.99 $45.95
$40.00 $54.99 $50.95
$55.00 $74.99 $55.95
$75.00 $99.99 $60.95
$100.00 $199.99 $65.95
$200.00 $299.99 $75.95
$300.00 $399.99 $85.95
$400.00 $499.99 $95.95
$500.00 $599.99 $105.95
$600.00 $699.99 $115.95
$700.00 $799.99 $125.95
$800.00 $899.99 $135.95
$900.00 $999.99 $145.95
$1000.00
+
$155.95

Expedited shipping (UPS Next Day) also available. Please call or email info@ExceptionalTeaching.com for an estimate.

All International Orders:

Customers are responsible for any Brokers fees, GST, or PST charges that may apply.

Orders to Canada are calculated at 25% of merchandise total and shipped via UPS Standard.

Orders to Australia and Ireland are based on merchandise total and shipped via USPS Priority Mail International.

In Cases of Adjusted S/H Cost: 

Shipping/Handling costs may be adjusted, if necessary, and the following procedure will be followed:

  • In cases where S/H costs are reduced, the order will ship and the customer will not be notified. Reduced cost will be reflected on the customer sales receipt and credit card.
  • In the rare cases where S/H costs must be increased, the order will not ship and the customer will be notified (via email) of the increase in S/H cost. Customer approval of increased cost will be required prior to shipping order. For customers using a credit card, the card will not be charged until the order ships. PayPal customers will receive a refund.

Shipping/handling charges available upon request.

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